Frequently Asked Questions

All your questions about tvaje answered in one place

Deposits, withdrawals, casino games, and cricket betting — whatever question you have in mind, you will find all the answers clearly on tvaje's detailed FAQ page.

Welcome to tvaje. This FAQ page has been created with Bangladeshi players in mind — so that you feel comfortable at every step, from opening an account to withdrawing money. Below, more than 20 questions are organized into four topic-based sections. If any question is not covered here, our 24/7 support team is always ready to help.

Frequently Asked Questions

Payment

Questions about deposits

tvaje itself does not charge any fee on deposits. However, your mobile banking service (such as bKash or Nagad) may apply their own transaction charges. To find out about those charges, check your wallet service's terms directly. The minimum deposit amount for all methods is ৳100 — amounts below this are not accepted.

Log in to tvaje, go to the "Cashier" or "Deposit" section, and select Nagad. Follow the instructions provided and make the payment from the Nagad app, then note down the transaction ID. Your balance is usually updated within a few minutes. If you face any issues, contact support with your transaction ID.

First, wait a little while, as there can sometimes be a short delay due to network issues. If more than 15 minutes have passed and your balance still hasn't arrived, contact our support via live chat or email with proof of your payment (screenshot or transaction ID). Our team will verify and resolve the issue promptly.

tvaje supports four methods: bKash, Nagad, Rocket, and bank transfer (including major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount for each method is ৳100. There are no extra hidden charges.

Yes, absolutely. Bank transfer is an accepted method at tvaje. If you select bank transfer on the "Deposit" page, you will find the required account details. Even without a mobile banking wallet, you can easily deposit ৳100 or more using this method.
Gameplay

Questions about casino & table games

Teen Patti is an Indian three-card poker where the player with the strongest hand wins. Andar Bahar is even simpler — a joker card is placed and you have to guess whether the next card of the same value will fall on the "Andar" (left) or "Bahar" (right) pile. Both games are fast-paced and very popular among players in Bangladesh.

Yes, in live dealer games a real trained dealer runs the game from a studio via a live video stream. You can see real cards, a roulette wheel, or the table, and you can also chat with the dealer. Results are completely random and transparent — there are no computer-generated tricks.

tvaje's live casino is fully supported in mobile browsers. On both Android and iOS devices, the live video stream runs smoothly with a good internet connection. No separate app download is needed — just open tvaje in your browser and play.

Betting limits on table games vary by game and table. Generally, lower-limit tables are suitable for new players and higher-limit VIP tables are for experienced ones. To find specific limits, go to the lobby and check the information section of each table.

RTP (Return to Player) is a theoretical percentage that indicates how much of the total amount wagered a game returns to players over the long term. The higher it is, the better. However, keep in mind that this is an average over millions of rounds — it does not guarantee winning or losing in any particular session. As a general rule, choosing games with a high RTP is a wise approach.
Sports

Questions about cricket betting

Yes, tvaje offers betting on the Bangladesh Premier League (BPL), the T20 World Cup, IPL, and other major international tournaments. Go to the cricket section to see the list of available matches and markets. Popular markets include match winner, top batsman, and total runs.

Live betting means you can place bets even after a match has started. Odds change in line with the score, wickets, and match situation. For example, if a team loses wickets early in a match, the odds on the opponent winning shorten. This dynamic is what makes live betting particularly exciting.

Decimal odds involve a simple calculation — multiply your stake by the odds to get your total return (including your stake). Example: a ৳100 bet at odds of 2.50 returns ৳250 in total (৳150 profit). The higher the odds, the lower the probability of winning — but the reward is also greater.

An accumulator, or "acca", is placing multiple selections together in a single bet. You win only if all selections are correct, but since all the odds are multiplied together, the potential payout can be very large. It can be used on cricket too — for example, picking the winners of multiple matches in one bet. However, if one selection is wrong, the entire bet is lost.

The most commonly played markets are: match winner (which team will win), toss winner, first wicket to fall, runs in a specific over (such as total runs in the first 6 overs), top run scorer, and top wicket taker. As an example, in a hypothetical Bangladesh vs India match, you can bet on the "Bangladesh to win" market.
Withdrawal

Questions about how to withdraw money

Yes, for security purposes tvaje only sends money to a wallet or bank account registered in the same name as your tvaje account. Withdrawal to a wallet in someone else's name is not possible. This is done to protect your funds.

Yes, tvaje's withdrawal service is available 24 hours a day, 7 days a week. You can submit a request at night or on public holidays, and it is generally processed within 10 to 45 minutes. Bank transfers may take a little longer due to the bank's own working hours.

The minimum withdrawal amount at tvaje is ৳1,000. The system will not accept withdrawal requests below this amount. If your balance has not yet reached ৳1,000, you can continue playing until you reach that limit and then withdraw.

Withdrawals at tvaje are generally completed within 10 to 45 minutes. bKash, Nagad, and Rocket are usually the fastest. Bank transfers may take a little longer in some cases due to the bank's processing time. Having your account verified helps reduce the waiting time.

A withdrawal request stays in "Pending" status at first because our team is verifying it. This stage is usually completed quickly. If it remains pending for more than 45 minutes, please contact support via live chat or email and provide your withdrawal reference number. Our team will look into it right away.

Yes, to withdraw winnings from a bonus, the wagering requirement must be met. tvaje's welcome bonus has a wagering requirement of 10 times the bonus amount only. Example: if you receive a ৳2,000 bonus, the winnings from that bonus become withdrawable after completing ৳20,000 in wagers. This requirement does not apply to your deposited funds.
Need help?

Have more questions? We are always here.

Don't be discouraged if you can't find the answer on this page. tvaje's support team is available in Bengali and English 24 hours a day, 7 days a week. Connect instantly via live chat or send a detailed message by email.

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